Nearly 8 hours of high quality content that we teach in our workshops
Self-paced videos, watch on your own time
Complete assessment for Certificate of Completion
90 Days to complete the whole course
75% Pass rate required on Assessment
You can attempt the assessment multiple times within the timeframe
Get a preview of what modules are being taught in this course by watching the videos below
and see the full course curriculum in the section towards the bottom of the page.
Learn how to get those price shoppers across the line and focus your sales pitch.
Real life examples from a real business owner to help you increase your average return per job.
Learn what types of marketing work; where and who to market to and how to look after your existing customers.
Learn easy to follow solutions to increase sales and how to change your selling mindset.
Learn how to quote carpet and upholstery cleaning, as well as how to convert quotes to bookings.
Learn how to deal with allergies, bacteria and odours, as well as how to quote and make money from these issues.
Learn the rules for stain removal and how to maximise your income from each stain removal job.
Learn how to provide the carpet cleaning service to match the client and how to get the best clean using a proven step by step process.
Learn how to provide the upholstery cleaning service to match the client and how to get the best clean using a proven step by step process.
Learn the importance of setting up your van correctly and what impression customers get from your van setup.
Learn the policies you should have in place to keep you and your staff working safely.
Carpet & Upholstery Cleaning Introduction
How to convert carpet cleaning enquiries to real money over the phone Video
How to convert carpet cleaning enquiries to real money over the phone exam
How to make the phone ring with the right marketing Video
How to make the phone ring with the right marketing exam
How to sell for you and your technicians Video
How to sell for you and you technicians exam
Quoting and pricing for carpet and upholstery cleaning Video
Quoting & Pricing for Carpet & Upholstery Cleaning Exam
Odours, Bacteria, Allergies and Carpet & Fabric Protection Video
Odours, Bacteria, Allergies and Carpet & Fabric Protection Exam
With over 20 years in the cleaning and restoration industry Garry Carroll has developed his expertise and knowledge base through training and his personal desire to embrace new technology and cleaning and restoration techniques.
Structural drying training through Steve Swan IICRC, Kurt Bolden/Rachael Adams- Hydra lab IICRC, Chuck Dewalt American Drying Institute ADI, Robert Spencer British Damage Management Association BDMA, Ernie Storer Inject-dry Systems, A Master Textile Cleaner and Restorer through the IICRC, Master Rug Cleaning Technician training through Aaron Groseclose and Ellen Amirkhan. Trained with Bridgepoint systems and Piranha marketing.
Together, Garry Carroll and Lorelle McCulloch successfully operated and managed one of the largest Cleaning & Restoration companies in South East Queensland, Australia during 1995-2015. Building the business from 1 vehicle to the largest business in the industry in South East Queensland.
Read more about Garry's business career and training portfolio on our website.
We offer our customers real life knowledge & experience which enable you to change your thinking on how you can improve your customer experience which will improve your business.
